Shipping policy

Shipping Policy – Got-You247

Thank you for shopping at Got-You247.
Below you will find all information regarding shipping, delivery times, tracking, and handling of shipping-related issues.

1. Order Processing

Orders are processed within 1–3 business days after payment is received.

Processing does not include weekends or public holidays.

If we experience high order volume, processing time may be slightly extended.
Customers will be informed in case of significant delays.

2. Shipping Times

Estimated delivery times depend on your location and the selected shipping method.

Typical delivery times:

  • Germany: 5–9 business days

  • Europe: 6–9 business days

  • USA & Canada: 7–9 business days

Note: Delivery times are estimates and may vary due to customs, carrier delays, or external circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country

  • Shipping method

  • Package weight & size

All applicable shipping fees will be displayed before order confirmation.

4. Tracking Information

Once your order has shipped, you will receive an email with:

  • Tracking link

  • Carrier information

  • Shipping updates

Please allow up to 48 hours for tracking data to update.

If you have not received tracking after 5 days, contact us at got-you247@outlook.com.

5. Incorrect Address

Customers are responsible for providing a correct and complete shipping address.

If a package cannot be delivered due to incorrect address information:

  • We are not responsible for lost packages

  • Additional shipping costs may apply to resend the parcel

Please double-check all details before finalizing your order.

6. Customs, Duties & Taxes

International shipments may be subject to:

  • Customs fees

  • Import duties

  • Local taxes

These fees are not included in the product price or shipping fee and must be paid by the customer.

We are not responsible for delays caused by customs processing.

7. Lost, Delayed, or Damaged Packages

We are not responsible for:

  • Delays caused by shipping carriers

  • Packages lost due to incorrect address provided by the customer

  • Packages marked as “delivered” by the carrier but not received

If your package arrives damaged, please contact us within 48 hours with:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

We will review the case and offer a solution.

8. Split Shipments

Orders with multiple items may be shipped separately to ensure faster delivery.

You will receive tracking information for each individual parcel.

9. Order Not Received

If your order has not arrived within 30 days of shipment, please contact us at got-you247@outlook.com.

We will initiate an investigation with the carrier.

10. Contact

For any questions or concerns regarding shipping, feel free to contact us at:

Got-You247 Support
📧 Email: got-you247@outlook.com